Impact over Intention - always.

ClarityWRKS

Mediator, Business Coach & Mentor, Training Provider

I delivered a few (...5!) Sexual Harassment Prevention workshops for employees and managers for a social housing client in Wales over the last two days.

While enjoying a (well deserved) pint and looking out at the sea, I contemplated and realised that the sea is a fantastic metaphor of WHY I love my job...

- as Workplace Consultant
- as Trainer and Facilitator
- as Inclusion Coach
- and as Mediator

I work with such a diversity of people, managers, teams, organisations, industries, sectors and countries and all of them are like the sea.

I can make all the assumptions in the world about what's going on under the surface BUT...

Unless I spend time; and I mean quality time; and dive deeper, I will not understand what's actually going on for them.

Which means I can't actually help them.

And to move us forward in our places of work amidst the current tides and storms of the economy, society, and everything that's part of our VUCA world, we really need to spend that quality uncovering what's actually happening.

Good intentions are great but in my experience we're often missing a key ingredient: Say what you mean and mean what you say!

Of course most organisations and people I work with have good intentions... but they don't always take time to understand what the impact might be on employees and the workplace.

- The impact of harmful behaviour
- The impact of not receiving clarity and transparency
- The impact when a manager only asks once for feedback and then wonders why no one took them up on that opportunity
- The impact on our resources and costs when people are silently quitting and leaving

My mantra has always been 'Be the best at what you're best at for the benefit of others' thanks to my wonderful coach back at Greenwich.

I developed another mantra over the last months 'Impact over intention.'

While this mantra is also reflected in the law through 2026-2027 with the evolving Employment Rights Act 2025, it is crucial to recognise that this mindset shift is absolute gold for leaders.

And frankly, we need to see more of that.

If any of this resonates with you, reach out and let's have a conversation or consider joining my short bi-weekly emails: https://subscribepage.io/claritywrks-newsletter

> A little initiative I wanted to start this year to share more of the real thinking and everyday experiences we don’t talk about enough across workplaces. The real-life reflections from the employees and managers I speak to every day...not just the outcomes.

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ClarityWRKS

Mediator, Business Coach & Mentor, Training Provider

Experienced consultant passionate about people. I help organisations reduce the hidden costs of workplace conflict, employee turnover and tribunal risk by addressing what’s really getting in the way…